Rummy Casino's Terms & Conditions
— Fully in Bengali

Welcome to Rummy Casino. These terms and conditions ("Terms") apply to your use of the Rummy Casino website and all associated services. By registering on our platform or using any of our services, you are deemed to have accepted these Terms.

Rummy Casino is a legally operated online gaming platform. We are committed to providing our players with a safe, fair, and transparent gaming environment. These terms and conditions are part of that commitment.

These terms are available in both Bengali and English. In the event of any dispute, the original English version shall prevail. We always strive to keep the Bengali translation accurate and up to date.

To register and play on Rummy Casino, you must meet all of the following requirements:

• Age: You must be at least 18 years old. Registration by minors is strictly prohibited.
• Validity: Online gaming must be legally permitted in your country of residence.
• One account only: Each individual may register only one account.
• Accurate Information: You must provide complete, accurate, and truthful information at the time of registration.
• Your Identity: You must register under your own name and not on behalf of anyone else.

KYC Verification Process

To ensure security on Rummy Casino, we follow a KYC (Know Your Customer) process. You may be required to verify your identity before making a withdrawal or depositing above a certain amount. Any one of the following documents may be required:

• National ID Card (NID)
• Passport
• Driving License
• Bank statement or utility bill (for address verification)

Your Rummy Casino account is entirely your own responsibility. Keep your password and login credentials confidential and never share them with anyone.

Account Security

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Keep two-factor authentication (2FA) enabled.
• Always log out after your session when using a public device.
• If you notice any suspicious activity, contact us immediately.

Account Responsibility

You are responsible for all activity carried out from your account. If someone uses your account without your permission, Rummy Casino will not be liable for any resulting loss unless you notified us promptly.

Rummy Casino supports the most popular payment methods in Bangladesh. All financial transactions are processed in a secure, encrypted environment.

Deposit

• Minimum Deposit: BDT 500
• Maximum Single Deposit: BDT 50,000
• Accepted methods: bKash, Nagad, Rocket, Bank Transfer, Cryptocurrency
• Deposits are generally credited to your account instantly

Withdrawal

• Minimum Withdrawal: BDT 1,000
• Processing time: within 24–72 hours
• Withdrawals can only be made through verified methods
• KYC verification is mandatory before a withdrawal can be processed

Currency & Conversion

Rummy Casino supports Bangladeshi Taka (BDT). For transactions in other currencies, prevailing exchange rates will apply and a small conversion fee may be charged.

Rummy Casino offers a variety of bonuses and promotional offers. Each offer has its own terms and conditions, which must be read before acceptance.

Welcome Bonus

• 100% bonus on your first deposit (up to BDT 10,000)
• Wagering requirement: bonus amount x 35
• Validity: bonus credit must be used within 30 days of being awarded
• For new registered players only, applicable once

General Bonus Terms

• Bonus funds cannot be withdrawn until the wagering requirements have been met
• Two bonuses cannot be active at the same time
• Winnings from bonus funds will be deducted from the bonus balance first
• Rummy Casino reserves the right to modify or cancel any bonus offer at any time.
• Accounts suspected of bonus abuse may be placed under review

All games on Rummy Casino are powered by a certified Random Number Generator (RNG). This ensures that every outcome is entirely unbiased and not predetermined.

Game Rules

• Game results are final. No result will be changed except in the case of a technical error.
• If your internet connection is lost, any active bets will be settled automatically.
• The rules for each game are described in detail within the game itself.
• Exploiting software bugs or glitches is strictly prohibited.

Live Casino Special Rules

In live dealer games, a real human dealer runs the game in real time. All live sessions are video recorded, which may be used for dispute resolution. The dealer's decisions in live games are final.

At Rummy Casino, we firmly believe that gaming should be a healthy source of entertainment. That is why the well-being of every player matters to us.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in one session.
• Cooling-Off Period: You can take a break ranging from 1 day to 6 weeks.
• Self-Exclusion: A self-exclusion option is available for extended breaks.
• Reality Check: You will receive periodic reminders while playing.

If you feel that gaming is having a negative impact on your life, please contact us or visit our Responsible Gaming page.

The following activities are strictly prohibited on Rummy Casino. Violations may result in account closure and legal action:

• Money laundering or suspicious financial activity
• Using bots, scripts, or automated software to play games
• Use of compromised or stolen credit cards or payment methods
• Creating multiple accounts to abuse the bonus system
• Harassing or harmful behavior toward other players
• Intentionally exploiting platform vulnerabilities or bugs
• Operating an account on behalf of or for the benefit of a minor
• Attempting to pass KYC verification using a false identity or fraudulent documents

Rummy Casino takes the protection of your personal information seriously. We never sell your data to third parties.

• All data is secured with 256-bit SSL encryption.
• Payment data is stored in compliance with PCI DSS standards.
• Information may be disclosed to relevant authorities as required by law.
• Our service provider partners are bound by strict confidentiality agreements.

Our full privacy policy is available separately.

Rummy Casino reserves the right to suspend or close an account at any time under the following circumstances:

• If evidence of a terms violation is found
• If fraudulent activity is suspected
• If KYC documents are not submitted or false documents are provided
• Upon instruction from law enforcement authorities
• When a player submits a self-exclusion request

Closed at Player's Request

You may request to close your account at any time. Any verified balance remaining at the time of closure will be processed for withdrawal. Active bonus balances will be forfeited.

If you have a complaint or dispute, please contact our customer support team first. We generally aim to respond to all complaints within 48 hours.

Steps to File a Complaint

1. Submit a detailed complaint via live chat or email.
2. Attach a screenshot or evidence of the issue.
3. Our investigation team will get in touch within 48 hours.
4. If you are not satisfied with the resolution, you may request third-party mediation.

Rummy Casino reserves the right to update these terms and conditions at any time. For significant changes, we will notify you via your registered email or through a platform announcement.

• Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms.
• The date of any changes will always be displayed at the top of the page.
• Previous versions are available upon request from our support team.
• If you do not agree to the updated terms, you may request to close your account.

The latest version of these terms will always be available on this page. We recommend checking back regularly.