Rummy Casino's Privacy Policy
— Your data, our responsibility

Rummy Casino collects your information through various channels. This data falls into three main categories: what you provide directly, what is automatically collected through your use of the platform, and what we receive from third parties.

Directly Provided Information

• Identity Information: Full name, date of birth, nationality, and gender.
• Contact Information: Email address, phone number, and residential address.
• Identity Verification Documents: Copy of national ID, passport, or driving license.
• Financial Information: Payment method details (bKash, Nagad, bank account number).
• Account Information: Username and preferred settings.

Automatically Collected Information

• Device Information: IP address, browser type, and operating system.
• Usage Data: Pages visited, session duration, and click behavior.
• Gaming Activity: Games played, bet amounts, and win/loss records.
• Transaction History: Complete records of deposits and withdrawals.
• Log Data: Server logs, error reports, and performance data.

Data Received from Third Parties

• Transaction verification data received from payment providers.
• Identity verification results received from our KYC service provider.
• Risk assessment data from our anti-fraud system.
• Logging in via social media shares limited profile information from that platform.

Rummy Casino uses the information we collect strictly for specific, legitimate purposes. Your data is never used for anything unnecessary or unrelated to our services.

Primary Purposes

• Account Management: Completing the registration process, verifying logins, and saving account settings.
• Service Delivery: Operating the gaming platform, ensuring betting services, and providing access to Live Casino.
• Financial Transactions: Processing deposits, handling withdrawals, and distributing bonuses.
• Fulfilling Legal Obligations: KYC verification and compliance with Anti-Money Laundering (AML) regulations.
• Customer Support: Resolving your complaints and responding to your questions.
• Ensuring Security: Detecting fraud and protecting accounts.

Secondary Purposes

• Personalized Experience: Recommending games based on your preferences.
• Promotional Communications: Sending you offers and bonus notifications (you can opt out at any time).
• Platform Improvement: Analyzing user experience to improve our services.
• Research & Analytics: Using anonymized data to analyze trends.

Rummy Casino never sells your data. In certain situations, limited information may need to be shared with trusted partners, and strict data protection agreements are always in place when this occurs.

Who Your Information May Be Shared With

• Payment Provider: bKash, Nagad, Rocket, and banking partners — for processing transactions.
• KYC & Identity Verification Services: To verify your identity.
• Game Software Providers: Limited data required for the technical operation of games.
• Cloud & Hosting Services: For data storage and platform operation.
• Law Enforcement Agencies: When we receive a legal directive or court order.
• Licensing Authority: As required for regulatory compliance and audits.

Rummy Casino uses industry-leading technology to protect your data. Our security framework is built in multiple layers, so if one layer is ever compromised, the others continue to keep you protected.

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• PCI DSS Compliance: Payment card information is stored in compliance with international standards.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & Intrusion Detection: Suspicious activity is detected in real time.
• Regular Security Audits: Regular third-party penetration testing.
• Data Masking: Sensitive data is masked even within internal systems.
• Staff Training: All staff receive regular training on data protection.

Cookies are small text files stored in your browser. Rummy Casino uses cookies to make your experience smoother and more personalized.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Rummy Casino does not retain your data longer than necessary. A defined retention period is set for each category of information we hold.

• Account Information: For the duration of active account use and 5 years after closure.
• Transaction Records: Minimum 5 years, as required under AML regulations.
• KYC Documents: Up to 7 years after account closure (as required by law).
• Gaming Logs: Up to 3 years (for dispute resolution purposes).
• Communication Records: Customer support conversations retained for 2 years.
• Marketing Preferences: Remains in effect until you change it.

Rummy Casino believes you should have full control over your own data. Under international data protection laws, you are entitled to the following rights.

To exercise these rights, email us at [email protected]. We will respond within 30 business days.

Rummy Casino is strictly for users aged 18 and above. We do not knowingly collect information from minors or approve accounts for underage individuals.

• Every user's age is verified at the time of registration.
• Proof of age must be submitted as part of the KYC process.
• Accounts are suspended immediately if underage use is suspected.
• If we become aware that any minor's data has been collected inadvertently, it will be deleted immediately.

The Rummy Casino platform integrates certain third-party services, such as payment gateways and game software. These services have their own privacy policies.

• We maintain strict confidentiality agreements with all third-party service providers.
• We are not responsible for third-party policies, but we only work with trusted partners.
• The payment provider's own policies apply during payment processing.
• Game software providers are licensed and regularly audited.

Rummy Casino reserves the right to update this Privacy Policy when necessary. Changes may occur due to legal updates, new services, or business requirements.

• We will send you 30 days' notice to your email before any significant changes.
• The date of any change will always appear at the top of the page under "Last Updated".
• Continuing to use the service after any policy change will be considered acceptance of the updated terms.
• If you do not agree to the updated policy, you may request to close your account.
• Previous versions are available on request from the support team.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our dedicated data protection team.

• Email: [email protected]
• Response Time: Within 30 business days
• Language: You can contact us in both Bengali and English
• Live Chat: Log in to the platform for 24/7 live support